close
close
close

Free Shipping on All Orders Over $75 for Canada & USA. (Excluding Wholesale Orders)

Terms and Conditions

PRODUCT DISCLAIMER

  • We only ship from our location in Victoria, BC, Canada.
  • As a unique work of art, natural stone patterns may vary in colouration, veins and texture, even being alike. Besides, image colour may vary from actual product due to monitor settings.
  • Products made by different artisan could also show variations.
  • Two pieces will never be exactly the same.
  • Divine Gem is not liable for such variances.


COPYRIGHT AND TRADEMARK NOTICE
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of Divine Gem, Copyright © 2020, ALL RIGHTS RESERVED.

You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission.

All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.


CREDIT CARDS
We accept the following credit cards: Visa, MasterCard, and Amex. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact name, billing address and telephone number (i.e. name, the address and phone number your credit card bank has on file for you).

Incorrect information will cause a delay in processing your order. Your credit card will be billed at the time of placing order.


LINKS
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.


MULTIPLE PRODUCT ORDERS
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will not be shipped.

We don't usually accept back orders, except if it is for a special arrangement. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt.


ORDER ACCEPTANCE POLICY
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Divine Gem reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.


OTHER CONDITIONS
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Divine Gem signs them or not. We reserve the right to make changes to this site and these Conditions at any time.


TAXES
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes. Every order is subject to GST and PST tax. Exception is for business international orders.

GST & PST tax applies to all Canadian customers (all Provinces).
Customers abroad are responsible for any and all duties, taxes and fees falling on importing orders.

TYPOGRAPHICAL ERRORS
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price.

Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price.


CURRENCY EXCHANGE
All transactions are processed in Canadian Dollars. The currency setting to USD is for approximation only and based of the current day XE.com servers. Actual conversion rate will be processed by your credit card provider or PayPal. All invoices and information provided by us will be in Canadian Dollars.

to top